As a result of digital transformation, we now live in a completely new and advanced world. Thanks to technology progression, we now work in an era where we are no longer restricted to a specific desk, phone or computer screen. Unified communication solutions are designed primarily to increase user productivity and improve business processes involving communications and collaboration.
Enhanced communication solutions allow SME businesses to significantly improve how individuals, groups and companies interact and perform. Employers can pursue new opportunities no matter where they are with nothing more than the right communication solution.
As more businesses are making the switch to a fully remote or hybrid workforce, the need for a secure, flexible and collaborative communication solution is necessary. UCaaS accomplishes this by combining voice, video calling, document sharing, virtual meetings and chat on a single platform. Teams are fully supported whether they are in the boardroom, the dining room or moving between the two.
Hybrid working is here to stay but we may face challenges when we lack the appropriate technological solutions. If employees are set up in a home working space, they may do more emailing, web browsing, video conferencing, and uploading and downloading files to online document sharing platforms. This means quicker responses and less time wasted by going from device to device, employees can keep moving through their day without any obstacles.
It’s not just critical to have fast WiFi; you also need a robust communication solution supported by a reliable network. You want to reduce the risk of being in the middle of an important call and losing the connection. Ensuring 24/7 customer support and resolving any issues before they impact businesses is also extremely important. This will help you to further streamline communications, ensuring your team are always connected and maximise productivity.
With hybrid working becoming more appealing for employees and recruits, businesses must also find a way to serve employers and customers who refuse to be bound by wires and physical locations now that more than 5 million people in the UK are working from home. With unified communications, it is possible to avoid the initial costs that are frequently associated with establishing an advanced communication strategy.
Duncan Ward, Chief Executive Officer of Enreach UK, said: “One of the biggest advantages we see for our customers is that they can connect people across geographical distances. This is a win for businesses that have employees located in different regions of a country or the world, and that need to collaborate often.
“And with the no set up costs, businesses feel a lot more confident in making that switch. Businesses of all sizes can leverage the power of communication to further their business interests and revenue.”
Unified communications bridge the gap between on-premises infrastructure and the cloud, allowing such organisations to take a hybrid approach to enter the cloud on their own terms.
Director of Sales, Roan Pratt, added: “We found that communication was essential in preparing businesses for next-generation operations.
“I think for businesses that have been unwilling or unable to move beyond their on-premises infrastructure, UCaaS has been particularly revolutionary for them.
“It is unquestionably an important part of our future, especially given the transformational shift toward a work-from-anywhere culture that we have seen over the past two years.”